I recently collaborated with Vancouver Waxlings founder, Margot J. Leviton and five other female-owned local small businesses for a Valentine’s Giveaway on Instagram. Margot’s prizes were the Bae and Babe candles featured in the photo above.
I originally met her through social media–She was offering a sample of her Key Lime Pie Candle. And coincidentally we also have a mutual friend. It is a small world and the pandemic has shown us just how connected we are as one.
M:When did you open your business?
VW: Waxlings was created in April 2020 when I dislocated my shoulder and could no longer see my Vancouver Healer clientele.
M: Did you always want to own your own business?
VW: I didn’t really think about it. It was hobby that turned into a business. I’ve had my own massage/healing practice since 2006.
M: Where are you from? If you moved to Vancouver, why did you move here?
VW: I grew up in North Vancouver.
M: What was your inspiration for your business?
VW: During the COVID-19 shutdown I saw my clients getting very depressed. I thought if I could create scents that would connect them to happy memories–I could help them.
Vancouver Waxlings Founder Margot J. Leviton
M: Did you go to university and if you did what did you study/major in? Which university did you attend? Would you advise others to pursue a degree before opening their own business?
VW: I went to WCCMT (West Coast College of Massage Therapy).
No, not these days. You really don’t need one if you have entrepreneurial savvy and can navigate social media.
M: What would your advice to future owners with dreams of owning their own business be?
VW: Go for it. If you have the drive and a great business concept–Just do it!
M: Do you have a philosophy in life or famous quote you would like to share with everyone?
VW: Just. Be. Kind. It. Costs. Nothing.
MILESTONES
Are there any milestones for your business that you would like me to mention in the Feature?
When I landed my first stores Dip Co. Delights and Larry’s Market.
If you would like to learn more about Margot’s yummy Vancouver Waxlings candles, please visit their website, and follow them on Instagram and Facebook.
Welcome to Fashion INVESTIGATOR INC.’s new Small Business Feature Series. Vancouver based, Oenomel Chocolates, is the first business to be featured and just in time to celebrate their first year anniversary.
Oenomel is a Greek word that means sweetness and strength. It’s what Melody hopes her chocolates bring to people.
I met Melody Hu, founder of Oenomel Chocolates on Instagram. I was intrigued by this lovely, ambitious organic chocolatier and started following her profile. She has graciously invited me to her local events but unfortunately, my schedule has not allowed me to attend thus far. My fingers are crossed that I will be able to join her next one!
Melody Hu, Founder of Oenomel Chocolates
M: When did you open your business?
MH: I launched my business on February 24th, 2021. So, in a way, my business is my Valentine. I have so much passion and love for it!
M: Did you always want to own your own business?
MH: I have always dreamt of building a brand that incorporates values, such as craftsmanship, sustainability, and wellness. And using that brand as a tool to create wealth for my loved ones.
M: Where are you from? If you moved to Vancouver, why did you move here?
MH: I was born in China and spent my childhood both in Shenzhen, the Silicon Valley of China, and Auckland, where sheep outnumber humans. I finished high school and got my Bachelor of Science Degree at the University of British Columbia in Vancouver, where I studied Neuroscience and started my first venture, a macaroon startup business. And gradually, I fell in love with this city and decided that I wanted to build my business and home here.
M: What was your inspiration for your business?
MH: I wanted to create a product that incorporates health, wellness, and craftsmanship. I chose chocolates because there are too many sweets that are unhealthy. They tend to be filled with saturated fats and harmful amounts of sugar. I only use natural ingredients and organic, fair-trade chocolates that are sweet and delicious.
Blood Orange & Almond Blood Oenomel Chocolate
M: What did you do before opening your business?
MH: After graduating from UBC, I worked as an intern in a stem cell research company in Vancouver and then in business development for an international law firm in Shenzhen, China. I gained invaluable experience from both jobs.
M: If you were in a different industry, did you enjoy your former career?
Looking back, I did enjoy my former careers. When I worked in the law firm, I had guidance, and learned to work with others in a team. These are lessons that I have brought to start and develop my own company as an entrepreneur.
M: Would you advise others to pursue a degree before opening their own business?
MH: I was glad that I got a degree before opening my own business. University was an experience beyond what I chose for my major. I learned to learn, I gained mentorship from professors who have expertise in their field, and I joined clubs where I made lifelong friends.
University life has a lot to offer if you embrace it. There are many famous successful entrepreneurs who don’t have a post-secondary degree, so it is possible to succeed in business without a degree.
But you should know yourself and know what environment and path are best suited for your career development. And no matter which path you choose, you have to believe in yourself, have confidence, and never give up.
Oenomel Valentine’s gourmet truffles and bonbons
M: What would your advice to future owners with dreams of owning their own business be?
MH: See the value in yourself and your business and bring these values to people you wish to serve.
Work hard, understand and love yourself–Do these things well, and extend it to your employees.
Don’t stop learning, don’t be afraid to try new things and fail.
Never give up. There’s always a way to succeed.
M: Do you have a philosophy in life or a famous quote you would like to share with everyone?
MH: “Dream big, start small, begin now.” — Robin Sharma, The 5 AM Club
MILESTONES
Oenomel Chocolates is celebrating its first year anniversary on February 24 and although it is a a startup business, it gives back to the Metro Vancouver community.
In December 2021. Oenomel Chocolate organized a fundraising event and raised 200 CAD for a non-profit organization to distribute food to insecure communities.
Over 20 local musicians, artists, and businesses participated, and over 100 guests joined us for a beautiful Warm Company and Wine Evening. It was an event worth remembering.
In 2022, Oenomel Chocolate continues to support charities with good causes. We will be organizing fundraising events and making donations to charity through the sales of some of our products.
If you would like to learn more about Oenomel products please visit their website and support them by following their on IG and FB.
Now more than ever, it is important to stay connected with our neighbours, local small business owners and strengthen our community. The pandemic has caused many businesses to suffer and some to close.
Services
Fashion INVESTIGATOR INC.’s mission is to empower small businesses to shine by offering digitally marketing, social media management, search engine optimization and public relations services.
We have increased local small businesses’ search engine optimization and raised them within the top 5 of Google searches, written over 30 business and restaurant features to highlight their talent, specialty and expertise.
The Bluefin Tuna Deluxe Sewafood Bowl — Raisu Japanese Restaurant Feature, August 2021
Some of the Businesses We Featured
Blvd Bistro & Swich Café (Double Feature — same owner)
Cahill CPA
Coache Collision
Creative Inspo
Eclipse Awards
Fawn Gill Fitness
Daisy’s Sandwiches & Such
Fit Life Coaching
Goodlad Clothing
Green Coast Rubbish
Henna by Arneet
Little Pink Door Boutique
QRZones
Queen of the Closet
Raisu Authentic Japanese Cuisine
Tequila Cocina Restaurant
Connecting with Business Owners
The best part of our work is the connections we make with the people behind the businesses and restaurants we feature all across Metro Vancouver. We carefully select businesses that we truly enjoy whether it is because of the food, product and people or all the above.
We feel privileged to know the inspiring, creative and entrepreneurial individuals that took a chance to follow their dreams, worked hard and succeeded in starting their own businesses.
Kristin Ames of Fit Life Coaching — Interview & Feature, August 2020
There is a spark, a light within these men and women. We are uplifted when we interview them and dig into their stories:
Did they always want to own their own business?
What was their inspiration?
What is their advice to others who want to start their own business?
If you would like to read our upcoming local small business features make sure to subscribe to Fashion INVESTIGATOR INC. and also follow our Lifestyle Ezine on our Instagram and Twitter. To inquire about our services, please email: mayumi@mayumiizumi.com.
I first met Toby Barazzuol, Owner and Founder of Eclipse Awards at Tillicum Elementary school in East Vancouver. He was in grade 2 and I was in grade 1. We had a few mutual friends and played on the jungle gyms in our neighbourhood. He moved away and then I didn’t see him again until we were in high school in North Vancouver — We were reacquainted by mutual friends that attended Windsor Secondary with him.
And now he’s running a successful company that is celebrating its 23rd year in business!
M: When did you open Eclipse Awards?
T: We opened the doors for the very first time at Eclipse Awards on April 1, 1998.
M: Did you always want to own your own business?
T: Since I was a kid, I always dreamed of starting some kind of business that would help people. My parents were both teachers with no real interest in business, so I think they sometimes wondered where I came from.
M: Where are you from? If you moved to Vancouver, why did you move here?
T: I was born and raised in Vancouver! In fact, we used to live upstairs of the Stanley Park Teahouse when my parents first started their family (my grandparents ran the restaurant there for many years). At age 5, we moved to the rainforests of North Vancouver, which is where I grew up and currently live. I love it here!
Toby Barazzuol & his children in North Vancouver, BC
M: What was your inspiration for Eclipse?
T: I used to work at a small company and my boss had a side business making crystal awards and trophies. So I learned how to design awards, and sandblast them to bring them to life, and found that I really enjoyed using my hands to make things.
But after attending dozens of award ceremonies to watch our awards being presented, I began to notice that most award recipients were overcome with happiness, often crying tears of joy upon being recognized and appreciated. It was always such a positive, powerful and uplifting experience that I decided I wanted to help bring more of that into the world.
Eclipse Awards International create beautiful customized awards
M: What did you do prior to opening your business?
T: The small company I used to work for would build log homes and ship them to Japan. They were almost like puzzles, with each log numbered and reassembled on site overseas.
M: If you were in a different industry, did you enjoy your former career?
T: I enjoyed that earlier role because it taught me the skills to run my own business, but I wasn’t passionate about exporting log homes.
M: What did you study in university? Which university did you attend? Would you advise others to pursue a degree before opening their own business?
T: I went to Sauder Business School at UBC and majored in marketing and sociology. If you’re interested in starting your own business, a college or university degree is certainly helpful, though I wouldn’t say it’s required.
In terms of running a business, I don’t think school prepares you with practical knowledge or skills. However, it does teach you how to solve problems, communicate, and work with others, which are all important skills for running a business. You might be successful in starting a business without a degree, but I think your chances improve a lot with some education.
You Are Awesome Award by Eclipse Awards
M; What would your advice to future owners with dreams of starting their own business be?
T: Start a business if it’s something you love and believe in, not because you think it will make you rich. You will need to draw on your passion to get you through the challenging times of the first 3-5 years. If you are passionate about your work, do the things you promise to do, and treat people well, then the money will start to flow.
But spoiler alert.. if you think that owning your own business is the path to more free time, it’s actually the opposite.
M: Do you have a philosophy in life or famous quote, you would like to share with everyone?
T: “Energy flows where your attention goes.”
“Recognize. Empower. Repeat.”
“We Rise By Lifting Others” a quote by Robert Ingersoll that’s very fitting for Eclipse Awards, a business that “Recognizes. Empowers. [and] Repeats”.
MILESTONES
2012: Eclipse Awards is the 8th company in BC to become a Living Wage Employer.
2012/13: Eclipse Awards is recognized as BC’s Best Employer by Small Business BC
2014: Eclipse Awards is recognized as BC’s Best Green Business by Small Business BC
I discovered BLVD Bistro one morning last summer when my BFF and Big Sis, Mona had spent the night and we were craving brunch. I did a Google search and they were one of the first to pop up for North Vancouver.
They provided great customer service and yummy noms. And I found out the Chef and Owner of BLVD also is the man behind the business next door, S’wich Cafe.
I went to work straight away taking photos of our brunch, the decor and featured them on my Instagram page along with local hot sauce, Jumpin’ Johnny’s. And more recently I was able to visit S’Wich Cafe with my Foodie Cohort, Mama Izumi and ordered an El Cubano, Up Your Alley and their Vegan Chilli.
Winner of North Shore News Readers Choice Awards – BLVD Bistro Favourite Weekend Brunch & Favourite Breakfast Restaurant
I had the privilege of interviewing Chef Erik Juarez and thoroughly enjoyed our Q & A session:
M:When did you open S’wich Cafe and Blvd Bistro?
C: S’wich Cafe was opened August 1, 2011 (OMG) and BLVD BISTRO opened April 20, 2016.
M: Did you plan from the beginning to open two businesses side by side?
C: I didn’t plan on it at all! I thought I was going to live simply. Sling coffees, a few sandwiches and not do anything more in the hospitality business ever again.
BLVD Bistro’s Standard Issue Benedict
M: Where are you from? If you moved to Vancouver, why did you move here?
C: I was born and raised in North Vancouver. It is my home and always will be. I’ve moved around a bunch in my youth, Mexico, Spain, Kelowna, and the Salmon Arm.
M:What was your inspiration for your businesses?
C: Truthfully, I never meant to open a business. I was a dedicated Chef that fell into the same trap as so many others before me.
Find a decent job and work your ass off for some owners that would probably replace you tomorrow if you dropped dead. That’s what happened. I was working 16 hour days with no days off in sight for people I feel, couldn’t care less about me.
I was stressed, sick, fat and unhappy. At that time my grandmother passed away and I inherited 33 thousand dollars from a life insurance policy. The shop you know as S’wich Cafe was originally a neighbourhood coffee shop that wasn’t doing so hot.
One day the owner asked me jokingly if I wanted to buy a cafe. I said, “Yes, I DO!” So with that inheritance and some help from my Mom I bought that business (paid too much) but now I have something that is mine. A little tiny piece of a hospitality business and a chance to do it differently.
M: Did you always know that you wanted to be a chef?
C: I did not know but I was about 16 when I found out. I worked at EARLS like a lot of North Vancouver men and women have. I worked my way through the ranks, learned to communicate, learned to flirt.
Most importantly, I learned that I had a deep love for cooking, the push, the lifestyle and the art. However, somewhere in my limited experience I knew there was more art and skill to uncover.
Chef Erik Juarez & his dry cured Spanish Chorizo
M: Did you always know that you wanted to be a restaurant owner?
C: I think every aspiring Chef dreams of opening his or her own place. But Ownership was never really a specific goal I had in mind.
My career has just organically led me to these places. Basically, life presents doors and pathways and I hope that by now — I have the life experience and instinct to walk through the right doors and tread down the correct paths. Trust me when I say, I haven’t always.
M: Where did you study the art of culinary?
C: I had been working for a few years in fine dining kitchens by my early 20’s. I had some amazing mentors and some horrible ones.
I remember the day I told one of my chefs that I was going to go to culinary school. He said, “Erik, you can go to school, spend 10 thousand dollars on a fancy diploma and you can hang it on the bathroom wall. The only thing it will be good for is to wipe your ass when you run out of toilet paper.”
I will never forget that. He was kinda right. I staged and worked in every kitchen I could. Every place in town with the word “Le” before the name I worked there.
I read culinary text books like novels and tried the recipes that interested me. I found my resources and my style and have evolved it over 20 years of learning. I still use my online subscription to “ Cook’s Illustrated” daily and have been collecting those magazines for 20 years.
M: What would your advice to future chefs with dreams of owning their own restaurant be?
C: RUN! RUN away fast!!! Hahaha. Joking…
I have a ton of advice. Firstly, be equal to your concept and your staff. Put in the work and do what it takes to make it mesh. There a lot of very long difficult days ahead but I promise once you’re on the other side of it… It’s worth it.
Be there for your staff, know them and care about them.
S’Wich Cafe’s lovely Tina helped me order from the many yummy sandwich options
Back up your weaknesses, If cooking dope food is your thing but numbers aren’t, make sure you budget and be able to afford someone that has your bottom line in mind at all times.
M: Do you have a philosophy in life or favourite quote(s) that you would like to share with everyone?
C: I also have a bunch of them.
‘How you do one thing is how you do everything’
‘Perfection is the little things done well. Everyone else sees the big things’
My new FAVOURITE:
BE THE BEST. WORK HARD- WORK FAST-WORK CLEANLY. EVERY INGREDIENT WE USE HAS TO BE THE BEST WE CAN AFFORD.
SEASONS HAVE TO RULE THE KITCHEN. ONLY ALLOW MINIMAL MANIPULATION OF INGREDIENTS WHEN NECESSARY. ELEVATE FLAVOURS THRU UNDERSTANDING.
COOK AS IF YOU ARE EATING. WASTE IS POOR WORKMANSHIP. EXTRACTION OF FLAVOUR IS OUR ROLE IN LIFE AS COOKS.
BALANCE OF MENU IS OUR OBLIGATION TO OUR GUESTS. HEALTH IS CRUCIAL IN MENU PLANNING.
SEASONING IS A TRUE SKILL. SO TASTE, TASTE AND TASTE AGAIN. OUR GOAL IS TO BE THE BEST. SO WE MUST ACT THE BEST.
Winner of North Shore News Reader’s Choice Awards – S’Wich Cafe Favourite Caterer
MILESTONES
The meaning of milestones has changed for me. I used to think it was winning awards and competitions. But I couldn’t be more wrong.
Milestones for me are when employees leave you to pursue their own life goals, when great things happen to the team, and when people tell you they love a component or multiple components of your business.
One of my greatest achievements is finding a way to pay a living wage to my staff and provide meaningful benefits to my whole team. Not having to hire and retrain constantly because people feel appreciated and included. It’s built into our company’s culture of genuineness and inclusivity.
Accolades are nice, Reader’s Choice Awards, Entrepreneur of the Year Awards, recognition from our peers. It all feels amazing but I’d have to say, surviving a pandemic, coming out stronger and better has been our greatest achievement to date. I will never forget the strength it took our team to weather the storm.
I am grateful to my staff that stayed with me and came back. We have never been better and that is my greatest achievement to date.
To learn more about BLVD Bistro please visit their website and follow their Instagram as well as S’Wich Cafe’s (right next door) website and IG Page.
I discovered Little Pink Door Boutique (LPD) 3 years ago when I was on my lunch break at Northwoods Village, in North Vancouver, BC. I noticed their mannequins outside their store and they were having a sale.
I went in planning on just trying on a white off-the-shoulder blouse that I found on one of their mannequins but about 15 minutes later I walked out with the aforementioned blouse, white Joseph Ribkoff capris with pom-poms, sandals with bling AND a matching bracelet! I was preparing for the following year’s Le Diner en Blanc (i had just attended the exclusive event).
I met Deb that day and had a great time chatting with her. I thought she was the Owner of LPD but she said no, that would be her best friend, Colette Bennett.
M: When did you open Little PInk Door Boutique?
C: I opened Little Pink Door on March 1st, 2016! So this month actually marks our 5th Year Anniversary! Usually we do a big birthday celebration with an in-store event with live music, appys, and wine.
In the past, we have seen up to 90 women in attendance at our event. This year with the pandemic we won’t be able to do that! However it’s a big milestone for us as it is not only our 5th Birthday but also it’s the 5th year in a row that we have won Favourite Boutique on the North Shore with Reader’s Choice!
We are planning a Facebook Live Event on Thursday, March 25th from 7-8pm. We will do a fashion show, have tons of giveaways, announce our donation to Sage Transition. Still working out the details but want to make this a fun, engaging and memorable event!
M:Did you always want to own a clothing boutique?
C: So, I’ve always LOVED clothes and the Fashion World! I remember spending all my allowance on Fashion Magazines and would go through them page by page. However, I really hated the experience of shopping: finding unique items, the service and the overall process.
Back in 2011, I started to turn my dream into a reality and developed a business plan to open up a clothing boutique. I already knew I would name it Little Pink Door! I’ve had the domain for more than a decade and back then used the website to showcase my photographs. I have a huge passion photographing doors. And of course, PINK is my favourite colour hence — Little Pink Door!
Colette Bennett Owner of Little Pink Door Boutique
M: Where are you from? If you moved to Vancouver, why did you move here?
C: I was born and raised in North Vancouver and have lived here my entire life. I absolutely LOVE the North Shore and can’t think of a better place to live!
M: What was your inspiration for your business?
C: Well, my inspiration was to create a retail space that was completely unique to what was currently out there! My vision is to be a leading go to boutique destination for women by providing them with the perfect blend of product, customer focused experience in an in store environment that fosters friendship, trust and loyalty!
The inspiration for the store design was to make it feel like a beautiful dream walk-in closet filled with so many wonderful and beautiful things!
M:A little bird told me that you used to be in marketing. Did you enjoy your former career?
Yes, I was. And I still am! Marketing Little Pink Door is my passion! Back at LPD’s inception I developed the brand strategy, brand personality and logo. Today I look after all the marketing efforts including developing unique promotions, social media, and CRM (Customer Relationship Management).
M: What did you do prior to opening Little Pink Door?
C: Before opening Little Pink Door I worked in the Corporate world in Marketing for 25 years! I worked for some fabulous companies and some not so fabulous.
The one fabulous company I worked for was Starbucks for 10 years and was their Marketing Manager for Western Canada. It was at Starbucks where I learned and developed skills in brand marketing and understanding the importance of marketing an experience over simply a product or service.
It was the best education I have ever had and I believe what I learned from Howard Schultz (former CEO, Chairman and Founder of Starbucks) has helped define Little Pink Door and the success we’ve had to date.
M: Where did you study marketing or was it a profession you fell into? If you studied it, which institution did you attend?
C: Once I left high school I went to Emily Carr and wanted to become a professional Fashion Photographer. I finished the first year and got accepted into the photography program but couldn’t afford it!
From there I accepted an entry level position at a large company. They were willing to pay for my education part time so I decided that the most creative part of business was marketing so that’s what I decided to pursue. I went to BCIT (British Columbia Institute of Technology) and did the Marketing Communications program all part time in the evening. It took 5 years to complete! A fabulous program and school!
Little Pink Door’s Positive Affirmations on IG
M: What would your advice to future owners with dreams of owning their own boutique be?
C: From an emotional standpoint – don’t let anyone talk you out of your dream. Surround yourself only with people that help feed your passion and are positive. Stay the course.
From a business perspective – develop a robust business plan that includes all aspects of your dream business. Include financial forecasts, SWOT (Strengths, Weaknesses, Opportunities, and Threats) analysis, competitive analysis, define your target market, and develop a marketing plan.
The business plan for LPD took me 2 years to develop and it became the foundation of my business. And I still do annual business plans that I share with my fabulous team of ladies who work with me so we are all aligned on where we are headed!
M: Do you have a philosophy in life or famous quote you would like to share with everyone?
“Dream more than others think practical. Expect more than others think possible. Care more than others think wise!” — Howard Schultz
MILESTONES
M: Are there any milestones for Little Pink Door that you would like me to mention in the Business Feature?
C: As mentioned earlier, we are celebrating our 5th Year Anniversary with a live Facebook Event on Thursday, March 25th from 7-8pm! And we are also celebrating that we have won Reader’s Choice Awards for Favourite Local Boutique on the North Shore for the 5th year in a row!
If you would like to learn more about Little Pink Door Boutique visit their website, follow their Instagram, and their Facebook page to join the festivities for their 5th Year Anniversary.
I met Adam Swanson, Founder of QRZones via Instagram as it has now become the norm — networking business contacts and meeting new friends online. After exchanging several messages with Adam, I interviewed him on Zoom and was delighted with how much we had in common.
He was born and raised in North Vancouver, BC. Adam recently graduated from Thompson Rivers University in Kamloops with a Bachelors Degree in Computer Science.
Last summer during the chaos of the pandemic and one of the BLM (Black Lives Matter) marches that he participated in, he was inspired to spread POSITIVITY, to uplift people and build a platform to give back to the community. This is when QRZones was born …
QRZones Unique Advertising Opportunities
Adam is not motivated by money. He enjoys teaching others and sharing his knowledge of computers. He loved leading a workshop for kindergarten to grade 7 children and developing a curriculum of computer science and coding.
He wants to propel people to open their minds and drive home his message that technology doesn’t have to be hard to learn. Adam uses easy to understand language to make people more comfortable with computers and how they can help us — to show us, laymen that it is a matter of ‘learnability’.
Adam is full of exciting new ideas and opportunities for Small Businesses to grow by saving money and the environment with QR Codes. I have met a kindred spirit who demonstrates my Love of Local! During our meeting we discussed working together to promote and market Local Businesses. Our shared love of building community, spreading positivity, and bringing people up can ONLY grow stronger.
6 Ways QR Codes Can Help Grow Any Business
This is the core of Adam’s mission, “lifting others up because when we do, we lift ourselves with them.”
To learn more how Adam Swanson and his team at QRZones can expand your business, visit their website and follow their Instagram.
MY MISSION: To motivate and inspire Boss Babes in the making. To uplift, encourage, and promote entrepreneurs, both male & female and to share aspirations, goals and dreams with them, and you, my subscribers.
To provide and build a warm, loving, and supportive community of CREATORS. Creators of a business, art, or a NEW YOU …
I “met” Cindy Stibbard via Instagram. We started following each other and became a part of each other’s online communities. I have met a few other Local Business Owners this way last year. And especially now during the pandemic, building community and networking has shifted to mostly online interactions.
M:What’s your story? Where were you born, where were you raised? What was your childhood, growing up years like?
I was born in Toronto, Ontario but I grew up in Tsawwssen, British Columbia with my parents, two brothers, one sister and a house full of cats and a dog!
I held numerous part-time jobs as a teenager delivering newspapers for the Delta Optimist, working the drive-thru at McDonald’s, a clerk at Phamasave Drugs, a server at a local Chinese Restaurant and a dancer on the BC Lions Pride Dance Team until the Grey Cup in 1994.
In 1993 I graduated with Honours from South Delta Senior Secondary School. I then attended Simon Fraser University while I worked part-time at Capilano Suspension Bridge in North Vancouver during the day, and served at Earls Tin Palace in West Van at night.
M: What did you want to do when you grew up?
C: Growing up I always wanted to be a TV news anchor. I thought that it would be a fun job and I used to set up mock newsrooms with my siblings. We would pretend we were reporting on the day’s events.
M: What did you studyinuniversity?
C: I really wanted to go to Carlton University or Ryerson because they were known for their broadcasting programs; however, my family’s finances didn’t allow it.
I started out pursuing a Bachelor of Applied Science in Communications at SFU. When I realized that it wasn’t the direction I wanted to go in, I changed my majors to Psychology and Education and followed the path to become a teacher.
StudySpot Vancouver – Steps for the Successful Completion of Homework
After completing a B.A. in Psychology, I went into the PDP (Profession Development Program) for teachers and completed my B.Ed with specializations in Learning Disabilities and Primary French Language.
M: When did you move to Vancouver? Why did you move to Vancouver?
C:My family was transferred here about 36 years ago, when I was 8 years old, from Toronto. My dad was in the construction industry and development was thriving in BC, so we settled in Tsawwassen about 40 minutes outside of Vancouver.
M: When did you start your business? What was your inspiration?
C: Actually, getting divorced was my inspiration for starting both of my businesses. StudySpot Vancouver came first in 2019 – an Executive Function & Academic Coaching business – spawned out of my decades of experience in the field of Education.
I knew I was going to have to go back to work, after being at home for 11 years raising my kids. I wanted to develop something that would allow me the flexibility to continue to raise my kids, become self sufficient, and at the same time support students in an environment that didn’t confine me to the four walls of a classroom.
Cindy Stibbard with her children, Photographer – Sarah Jane
While I was going through my divorce, I was faced with many people around me going through a similar experience and I wanted to be able to help them. That’s when I discovered the CDC Intensive Divorce Coaching Training program and dove right in.
It opened up many new doors of opportunity and empowerment for me as I walked the path of entrepreneurship as a newly single mother. Nothing has been more life altering and powerful to me than pursuing my career aspirations during what has been the most difficult transition of my life.
M: What do you love the most about being a Boss Babe?
C: I absolutely LOVE connecting with women who empower other women. There is nothing like the support of women when we truly embrace each other, our strengths, and our bonds.
Through this journey the last 2 1/2 years, I have grown substantially as a person and have made connections all over the world with people who have changed my perspective of myself and who have given me the courage to believe that I can do anything in this life of mine.
StudySpot Vancouver – Photographer Sarah Jane
M: What would your advice be for Boss Babes in the making? If they are contemplating leaving a secure 9-5 job with benefits – what would you say to them? Should they take the leap?
C:START UGLY. I was always the type of person who needed to have all my ducks in a row before beginning anything. Everything had to be in place, I needed to have loose ends, tied and processes followed and systems set up. But what I have discovered in my entrepreneurial journey is that none of that really matters at the beginning.
If you have a dream, or a passion that you are afraid to start, know this – it doesn’t matter how you start, as long as you START! And it’s HARD work, really hard work. It’s many hours of unpaid determination day in and day out, but if you’re in it for the right reasons, if you truly love what you are doing with your soul… If you are confident with your WHY and your vision is rooted in passion and the genuine desire to make a difference in the lives of others, then success will follow. Start ugly, as long as you start!
M: Any last words? What’s your favourite positive/motivational quote or book?
C: My favorite quote of all time comes from an unknown source but it is one that has resonated deeply with me for quite some time… I have it framed over my bed and I read it every day:
“It’s impossible,” said pride.
“It’s risky,” said experience.
“It’s pointless,” said reason.
“Give it a try,” whispered the heart.
Cindy Stibbard, BA, BEd, CDC, CHCC, ABA of StudySpot Vancouver is a Certified Divorce, Career, & Transition Coach. If you would like to learn more, you can follow her on Instagram.
I am very excited to announce that Fashion INVESTIGATOR INC has NEW SERVICES to offer you – Mystery Guest services. For those of you, visiting mayumiizumi.com for the first time, this is in addition to the host of other services we provide such as Digital Marketing, Content Creation, Social Media Management, and Public Relations. With the global pandemic not going anywhere, anytime soon, supporting Local Businesses is of utmost importance.
But that also means that Local Business Owners need to ensure their employees’ customer service is up to par. Because if it isn’t — customers will go to another restaurant, clothing or grocery store down the street.
If you are following my Instagram page, you know that I am always giving positive feedback on customer service. Being a Local Promoter I want to recommend the business to my friends and followers, encourage the restaurant server or retail associate that they’re doing a great job and to keep doing what they’re doing. Business Owners benefit by knowing they have trained their staff properly, their business gets a shout-out, and also featured on my social media platform.
Why is it so important to me that businesses provide good customer service? I have been in the customer service industry for over 20 years and in that time I learned a thing or two about what GOOD customer service is.
When I am out in my community as a customer, I expect to receive a certain level of service. Number 1 – greet your customers and ask them how they’re doing! It will form their first impression of your business and brand.
You would think it’s common sense to do so but many a time, I have walked into establishments where I have been completely ignored. The middle of part of the interaction is vital but MOST IMPORTANT is to thank your customers! That is the last impression you make on your potential loyal customer.
Customers deserve and need to be treated well. If not they will take their business elsewhere.
There are businesses out there that don’t thank their customers. The cashier or associate says, “Have a nice day”! Have a nice day doesn’t cut it, honey!
You MUST thank your customers. They are contributing to your bottom line. If there is no customer there is no money.
There are other companies that offer Mystery Shoppers — the difference is EXPERIENCE. There are 12 steps to interacting with customers. I will ensure that we provide a full report showing step by step where the server or associate went above and beyond or didn’t meet expectations and detailed suggestions on what areas they can improve on.
If you are an independent Business Owner and do not have a comprehensive training program developed, I will also provide customer service training to your team.
If you have any questions or would like to use our services go to our contact us page.
MY MISSION: To motivate and inspire Boss Babes in the making. To uplift, encourage, and promote male & female entrepreneurs and to share aspirations, goals and dreams with them, and you, my subscribers.
To provide and build a warm, loving, and supportive community of CREATORS. Creators of art, a business, or a NEW YOU …
In the mid 2000’s while I was studying Fashion Merchandising at VCC (Vancouver Community College), I was working part time as a receptionist at Beverly Ball Hair Design on West Esplanade in North Vancouver. It is unfortunately no longer, but when I was working there, and for as long as I can remember, I have admired the stunning dresses on display in the store front windows at Isabelle’s Bridal.
I recently featured their window displays on my Instagram and sought to find out more about the people behind Isabelle’s. The local bridal store is a perfect fit for my Babes Promoting Babes Interview Series. I am very honoured to introduce you to Kasia Bulva, one of the owners of the North Van iconic store.
M: What’s your story? Where were you born, where were you raised? What was your childhood, growing up years like?
K: I was born in Poland and lived thereuntil I was 9 years old. I grew up in a city called Sanok with my twin sister Basia (who also happens to be my business partner). Growing up in Poland was great but it was during Communism when life was quite difficult at times. My parents decided to immigrate our family to Canada to give us an opportunity for a better life.
Isabelle’s Bridal – Wedding Palette
M: What did you want to do when you grew up?
K: I was hoping to get into advertising. I’ve always had a passion for coming up with creative ways to sell and market products. As I grew older, I developed a passion for the art of selling and excellence in customer service.
M: Did you go to college or university? If so, what did you study?
K: I went to college and studied business development.
M: When did you move to Vancouver? Why did you move to Vancouver?
K: I moved to Vancouver in 1999. I was living in Toronto at the time and came to visit BC and I was hooked! It wasn’t long after that trip that I made the decision to move here.
M: When did you start your business? What was your inspiration?
K: My business was started in 2005 under different ownership. Funny thing is, I actually came in as a bride looking to purchase a veil. The previous owners and I had an instant connection. I felt like they had been my friends for years. After going home I quickly realized I wanted to spend more time with them so I became their first employee! I became the store manager and learned many valuable aspects of the wedding industry over the 10 years spent with them.
Isabelle’s Bridal – Sweet flower girl dresses by Ooh La La Boutique
After the fantastic 10 years the previous owners decided to change pace and close the store down which forced me to look for other employment options. Upon my search it quickly became evident that my passion was bridal and that I wanted to continue working in the industry. I then had this “it” moment! I literally sprung out of bed at 3am and said out loud to myself “I’m going to buy the store!”And I have now owned the store for 7 years.
M: What do you love the most about being a Boss Babe?
K: I love having the freedom of choosing how I spend my time and the ability to make my own business decisions.
M: What would your advice be for Boss Babes in the making? If they are contemplating leaving a secure 9-5 job with benefits – what would you say to them? Should they take the leap?
K: I would advise future Boss Babes to look within themselves and if what they are planning to do is really their passion. Running a business takes a lot of hard work and dedication. The 9 to 5 workday will not exist anymore and often you will take your work home with you in paper and emotional form.
Having said that, it is also very rewardingand exciting. Your business is your baby so you will need to make sure you do whatever it takes to make it run smoothly. Number one advice – get a very good bookkeeper!
M: Any last words? What’s our favourite positive/motivational quote or book?
K Remember to keep it fun. Stay innovative and motivated. There will be great days and there will be not so great days. Always remind yourself that this a journey of your passion, enjoy the ride! My favorite quote is, “if you love your job, you’ll never work another day in your life”.
If you would like to see more of Isabelle’s Bridal’s beautiful wedding dresses follow their Instagram and visit their website to book an in-store or virtual appointment.
