Local Promoter - MAYUMI IZUMI

November 29, 2020November 29, 2020

Mayumi & Mama Izumi’s Foodie Adventures — Famoso Commercial Dr

Famoso's Prawn & Pesto Pizza and Ragu Pasta

I’m very excited to share with you all the second installment of Mayumi & Mama Izumi’s Foodie Adventures. Today we went to Famoso Pizzeria & Bar in Little Italy’s Commercial Drive.

It was the first time for both of us and it was a wonderful dining experience! We were the first customers there and were greeted by Daytime Manager, James.

We started our lunch off with Caesars. Not only were they TASTY but they were also on special for only $5 AND just happen to be our favourite cocktail! Lucky us!

Because we were first timers to the pizzeria, James asked if we would like to hear his recommendations, so I explained that we would like to order a pasta and a pizza pie and share them.

He recommended a few different pastas they have such as their Fettucine Alfredo, a Linguini Rose with Prawns, and Rigatoni Ragu made with their beef & pork meatballs. We decided on their Ragu and for pizza we ordered the Prawn Pesto … OMG both were delish BUT their pie was like an explosion of flavour in my mouth with different notes and layers of umami (Japanese for savouriness)! Prawns, pesto, arugula, and sun-dried tomatoes … YUM!

James asked us if we would like dessert. I said you have dessert?! We were both full but I said that we take a look. Although I had scanned their QR Code to order from their online menu earlier, I forgot that I needed to look on my iPhone.

So he explained that they had Tiramisu, Blood Orange Cheesecake, Nutella Pizza and Gelato. I was a little conflicted because where else can you get a cheescake with blood orange?! We wanted to order their Tiramisu and almost did but decided not to because we were stuffed.

To our delight, James brought us a slice of their Tiramisu in a take-out container on the house! And he added, so we don’t have to worry about deciding… How sweet!

Mama Izumi & I appreciated James’ intuitive customer service, enjoyed the umami of their food, their ambience (they played music from greats Bob Marley & Rolling Stones), comfortable booths, and the pizza of course!

If you would like to taste their savoury pizzas and pastas for yourself have a look at Famoso‘s website, visit them at 1380 Commerical Drive, and you can also follow them on their Instagram.

October 6, 2020October 6, 2020

Mayumi & Mama Izumi’s Foodie Adventures — Fets Whisky Kitchen

Welcome to my new series, Mayumi & Mama Izumi’s Foodie Adventures! Today marks my first installment and I’m very excited to write about Fets Whiskey Kitchen. It was my second and Mama’s first time at the yummy eatery and bar.

Located in East Vancouver’s Little Italy on ‘the Drive’, Fets is nestled beside Havana and across the street from Grandview Park.

Mama and I ordered their Country Fried Steak and the Cooper’s Breakfast. Fets’ Country Fried Steak is crispy on the outside and the organic meat is moist and tender on the inside — the best I’ve had. It is accompanied by Maker’s Mark Bourbon white gravy, rosemary biscuit & bread, sunny side up egg, hashbrowns (with sauteed onions), and a dash of greens (with pickled onions). Delish!

Fets' Country Fried Steak and Cooper's Breakfast — Fets’ Country Fried Steak and Cooper’s Breakfast

The Cooper’s Breakfast is so tasty that my mouth is watering reliving my memories of it. It is comprised of braised local pork, black beans, sunny egg, and cornbread. All the flavours in both dishes enhance rather than compete with each other. It is gourmet comfort food and my gourmand compliments go to the chef.

Not only am I a foodie, but also a coffee connoisseur. Fets did not disappoint. They serve Western Canadian, Canterbury coffee that is filled with multi levels of roasted flavour notes.

Canterbury coffee at Fets Whisky Kitchen

A definite must if you haven’t already had the pleasure to nom at this wonderful Commercial Drive restaurant. Besides the yummy eats, the customer service is also top notch and they have a heated patio. Need I say more?

If you would like to learn more about Fets Whisky Kitchen follow them on their Instagram.

August 27, 2020September 22, 2020

Mystery Guest Services – NEW to Fashion INVESTIGATOR INC

I am very excited to announce that Fashion INVESTIGATOR INC has NEW SERVICES to offer you – Mystery Guest services. For those of you, visiting mayumiizumi.com for the first time, this is in addition to the host of other services we provide such as Digital Marketing, Content Creation, Social Media Management, and Public Relations. With the global pandemic not going anywhere, anytime soon, supporting Local Businesses is of utmost importance.

But that also means that Local Business Owners need to ensure their employees’ customer service is up to par. Because if it isn’t — customers will go to another restaurant, clothing or grocery store down the street.

If you are following my Instagram page, you know that I am always giving positive feedback on customer service. Being a Local Promoter I want to recommend the business to my friends and followers, encourage the restaurant server or retail associate that they’re doing a great job and to keep doing what they’re doing. Business Owners benefit by knowing they have trained their staff properly, their business gets a shout-out, and also featured on my social media platform.

Why is it so important to me that businesses provide good customer service? I have been in the customer service industry for over 20 years and in that time I learned a thing or two about what GOOD customer service is.

When I am out in my community as a customer, I expect to receive a certain level of service. Number 1 – greet your customers and ask them how they’re doing! It will form their first impression of your business and brand.

You would think it’s common sense to do so but many a time, I have walked into establishments where I have been completely ignored. The middle of part of the interaction is vital but MOST IMPORTANT is to thank your customers! That is the last impression you make on your potential loyal customer.

Mystery Guest Photo — Customers deserve and need to be treated well. If not they will take their business elsewhere.

There are businesses out there that don’t thank their customers. The cashier or associate says, “Have a nice day”! Have a nice day doesn’t cut it, honey!

You MUST thank your customers. They are contributing to your bottom line. If there is no customer there is no money.

There are other companies that offer Mystery Shoppers — the difference is EXPERIENCE. There are 12 steps to interacting with customers. I will ensure that we provide a full report showing step by step where the server or associate went above and beyond or didn’t meet expectations and detailed suggestions on what areas they can improve on.

If you are an independent Business Owner and do not have a comprehensive training program developed, I will also provide customer service training to your team.

If you have any questions or would like to use our services go to our contact us page.