I am very excited to announce that Fashion INVESTIGATOR INC has NEW SERVICES to offer you – Mystery Guest services. For those of you, visiting mayumiizumi.com for the first time, this is in addition to the host of other services we provide such as Digital Marketing, Content Creation, Social Media Management, and Public Relations. With the global pandemic not going anywhere, anytime soon, supporting Local Businesses is of utmost importance.
But that also means that Local Business Owners need to ensure their employees’ customer service is up to par. Because if it isn’t — customers will go to another restaurant, clothing or grocery store down the street.
If you are following my Instagram page, you know that I am always giving positive feedback on customer service. Being a Local Promoter I want to recommend the business to my friends and followers, encourage the restaurant server or retail associate that they’re doing a great job and to keep doing what they’re doing. Business Owners benefit by knowing they have trained their staff properly, their business gets a shout-out, and also featured on my social media platform.
Why is it so important to me that businesses provide good customer service? I have been in the customer service industry for over 20 years and in that time I learned a thing or two about what GOOD customer service is.
When I am out in my community as a customer, I expect to receive a certain level of service. Number 1 – greet your customers and ask them how they’re doing! It will form their first impression of your business and brand.
You would think it’s common sense to do so but many a time, I have walked into establishments where I have been completely ignored. The middle of part of the interaction is vital but MOST IMPORTANT is to thank your customers! That is the last impression you make on your potential loyal customer.
There are businesses out there that don’t thank their customers. The cashier or associate says, “Have a nice day”! Have a nice day doesn’t cut it, honey!
You MUST thank your customers. They are contributing to your bottom line. If there is no customer there is no money.
There are other companies that offer Mystery Shoppers — the difference is EXPERIENCE. There are 12 steps to interacting with customers. I will ensure that we provide a full report showing step by step where the server or associate went above and beyond or didn’t meet expectations and detailed suggestions on what areas they can improve on.
If you are an independent Business Owner and do not have a comprehensive training program developed, I will also provide customer service training to your team.
If you have any questions or would like to use our services go to our contact us page.