Small Business Feature - MAYUMI IZUMI

Part 2

This summer, I had the pleasure of sitting down with Tina Hamlin Beer, the owner of Coast Consignment and decor soulmate matchmaker. Coast has been a long-time cherished business on the North Shore, serving its customers and matching them with their decor soulmates for 21 years. Tina’s father, Richard Beer started the business under the name, Coast Canada in 2004 and distributed antiques from his homeland in England. They rebranded the business as Coast Consignment in 2008.

What are your plans for Coast’s future?

Our plans for Coast’s future is to ensure the longevity of this company, to continue to keep it a family owned business with our long term team of employees. They are fantastic and know the business inside and out. We hope to expand our offerings, continue to renovate and hopefully stay in the same location that we are at now.

We love your energy. We love to have you in the store and we think our customer service is what sets us apart; we appreciate each and every one of our customers and our consignment clients. Without you, we wouldn’t be where we are today!

Manager, Carly Montgomery has been with Coast Consignment for 15 years, since she graduated from BCIT’s Interior Design Program in 2010

We want to grow and prosper and give back to the community. We’re trying to set up a North Shore Design District with a long term parking lot, goals of beautification of our community with more greenery, and street banners. There are lots of things that we, as a company, want to do: to continue to be a contributing member of the community, to offer an amazing collection of curated goods to help you make your home, office, and cabin as beautiful as can be, and a place that you want to spend time at.

There are days when being a small business owner comes with many challenges, especially in the last several years, not only did we go through a pandemic, but we’ve gone through economic turmoil after economic turmoil. This has made things very difficult to continue to stay in a business for a small business. And so we work really hard to ensure our longevity by being quick to pivot and make changes to ensure that we make the smart and right decisions to stay in business.

We need our clients and customers to continue their loyalty and their patronage and tell their friends and family about us.

It isn’t always easy, because we’re not only a retailer, but a service industry, serving our consignment clients and providing professional appraisals for our appraisal clients, and ensuring that we give the best customer service. But as long as we’re willing to make fast and quick changes and pivot on the spot, I think we can ensure our long term success. We need our clients and customers to continue their loyalty and their patronage and tell their friends and family about us.

Coast Consignment decor soulmates from prints, paintings to sculptures and pottery. — Coast Consignment carries many pieces of art from prints, paintings to sculptures and pottery.

Word of mouth is so powerful, and it’s been one of our best ways of marketing. We get our best clients from word of mouth and from my previous real estate career, knowing and working with many of North Shore’s and Vancouver’s most successful realtors has ensured that I have a good pipeline to homes that are being sold and downsized, especially fine homes and the fine items in those homes and estates.

I am so glad that that’s your future plans. Recently, I told one of my neighbors about Coast Consignment, and I urged her, even just go and have a look, it’s so awesome there!

Thank you. Our showroom is like a gallery. You are going into a store that has pieces that will fit any budget. Priced anywhere from $5 to $10,000 and it’s a pleasant place to go. Our staff are friendly. They make you feel welcome. The more people that come, even if only some of them are buying, the more energy it creates. And then other people start buying. To see people enjoying our showroom, that’s what makes me happy.

How to consign

What is the first step for someone thinking about consigning?

The first step for consigning is to figure out what items are not serving you anymore and let them go. Once you know which items you aren’t going to be keeping, whether it be that you want to change your interior design, or you’re downsizing, find out as much information that you have available. This especially applies if you are dealing with a family or friends’ estate,

Coast decor soulmate paintings and dining room vignette — Buddha authenticity and certification information available with purchase

If you have purchase receipts or information that someone’s left you about it, you can see or know what the brand name is, and potentially the age, check their physical condition. Once you have all of that information, take photos and email those photos to us or text them, and we can take a look at them and let you know which items are good for consignment. We will also let know which are in demand in the current market, and we will let you know what we can take. And then we prepare a valuation for you.

Is there anything that you would not accept into the showroom?

That is a great question, because I would say that 75% of the items out there are not saleable in the current market. There are many items that we consider to have negative value. Those are items that there is no demand for. The style and physical condition is poor and their quality is poor.

They may be too large. Or they may be too heavy, such as an upright piano. You can barely give them away, and most of them can’t be given away. Unfortunately, many of them end up in the landfill, which is a waste of ivory and excellent, excellent rare woods.

What are some of your picks?

Tina with one of her decor soulmates - blue and white porcelain vase — Tina shows us some of her picks in Coast Consignment’s two-floor showroom

How has the industry changed over the last 10 – 20 years?

That’s another great question. The industry has changed a lot. So in the past, people were antiquing. In the 80s and the 90s, I used to see that in movies. One of my favorite movies was Baby Boom, it was all about the antiquers from New York City that would go up to Vermont and antique.

Here in Vancouver, we had a very big antique industry. In Victoria, Fort Street was the antique row, and people loved their antiques. You saw them in homes all over Metro Vancouver. The antique business weakened drastically about 20 years ago and has continually gotten weaker as trends have changed and globalization has allowed us to have a lot more choices of furniture, and fast furniture, very similar to fast fashion available to us. So, consignment has changed from antique pieces to consigning more contemporary items.

Our plans for Coast’s future is to ensure the longevity of this company, to continue to keep it as a family owned business, with our long term team of employees who are fantastic and know the business inside and out

I think the selection of previously loved items that you can buy has expanded exponentially. Not only that, you can buy them in different ways. Not only are there auction houses and consignment houses like ours, the thrift store and resale markets have exploded. There are large curated collections online with companies like Kingsley Bate, 1stDibs, Chairish. There’s also Facebook Marketplace, which seems to have taken over Craigslist and Kijiji.

Of course, there are risks with buying items online through other people, but also there are lots of great deals out there. What we found is that the sophistication of consignment companies for clothing and furniture has really increased with demand and for what people are looking for. Shopping at consignment companies for furniture and fashion, means you’re going to have a curated collection that’s been selected ahead of time for quality, excellent physical condition, uniqueness, interest, design, esthetic and more.

Tina’s pick from Coast Consignment’s showroom

If you missed it, please read Part 1 of How to find your Decor Soulmate!

To see more of Coast Consignment’s beautiful pieces, please visit their North Vancouver showroom at 171 Pemberton Avenue or view their listings.

I met Xicalli, owner of Puca’s Pack, animal academy and rescue society, in August when I was dog sitting my fur nephew, Osric. He was the adorable boxer you read about in my last blog. I brought him to the dog park at Harbourside Seawall in North Vancouver and Xicalli asked me if I had an extra poop bag because the park’s dispenser had run out. We struck up a conversation and followed each other on Instagram.

And it was that day that I offered to feature Puca’s Pack because I love supporting local small businesses, especially ones that are non-profit and help others. I also wanted to help Xicalli spread the word that there are animals that need your help, your love and a home.

M: When did you open Puca’s Pack?

X: I opened Puca’s Pack almost four years ago when I took in my first rescue dogs in December of 2019 and became an official not-for-profit rescue in January of 2020.

M: What was your inspiration?

X: I rescued the first two dogs, Stella and Lodden from a property in Prince George. Unfortunately, their owner was going to have them euthanized because they were too much to handle. Both dogs struggled with aggression. I struggled to train them for a year before finding my savior/mentor.

And in the first year of having them, I reached out to countless trainers, but no one was willing to help me. I had dogs with bite histories and were too large (120+ lbs) for most trainers to work with. I eventually found Dean Audet, the owner of The Great Canadian Dog Academy in Kamloops.

Puca’s Pack Behaviour Modification Specialist

I immediately booked myself for a three month intensive training program. I lived in Kamloops getting daily hands-on experience with Dog Psychology Training, Service Dog Training, Hunting Training, Scent Work and Rehabilitation. After I completed the program, I received a Behaviour Modification Specialist certificate and immediately picked up my first seven rescue dogs from Our Last Hope Animal Rescue, and I’ve never looked back.

“I’ve been an avid animal lover, my entire life.”

M: Where did the name of your business come from? Was Puca the name of one of your dogs?

X: When I started my rescue, I wanted to have a fun name, unfortunately, all the clever punny names I came up with were taken. Puca (pronounced poo-ka) is my middle name and it means Shapeshifter which felt quite fitting for a pack of misfits needing rehabilitation.

M: How long have you been working with dogs?

X: I’ve been an avid animal lover, my entire life. Professionally, I’ve only been working with dogs since September of 2019.

Dog Academy PUca's Pack — Osric and one of Puca’s Pack’s dogs playing at Harbourside Seawall

M: What do you like most about your business?

X: It’s challenging, it’s rewarding, it’s everything in between. Every day I learn something new about myself. The moment I found animal rescue, was the moment I found myself. Being able to rehabilitate an animal and find a loving home, or find the path of least resistance within its own home, is one of the most heartwarming experiences in the world.

And my passion has always been to help others, whether they have 2 feet or 4 feet. Working with animals has taught me more about myself than any other life experiences I’ve had. It’s my life’s mission to help animals and people find peace on this earth.

M: What is the most challenging part of your dog academy?

X: Training their owners.

New Dog Parent Do’s and Don’ts from Puca’s Pack

M: What advice would you give to new dog parents? (Some top do’s and don’ts)

X: Structure, structure, structure. Owning a dog is a privilege, especially if you have one that has challenges, as it will teach you about yourself. The biggest problem I see in owners is not giving their dogs rules and boundaries. They need to stay in a balanced state of mind. Be confident in your training abilities, set rules, boundaries, nurture the calm, and be patient.

Foster Parent Program

M: You have a foster parent program for your rescues. What is involved? How can someone become a foster parent to a pup?

X: It’s very simple, if you see one of our dogs that you are interested in fostering, or would like to foster in the future, all you need to do is reach out. You can contact us via text, email, or by filling out a foster application on our website. We will then schedule a call, or meet in person, to determine which dog is most suited for you.

When we find an appropriate foster dog for you, we will then go through basic dog psychology and training techniques for when the dog first enters your home. We will go over do’s and don’ts, and we will be there every step of the way.

M: How can someone adopt a pet? How long does it take? How much does it cost?

X: Cost of adoption vary based upon age. Our costs can all be found on our website at the bottom of our adoptable‘s page. We pay for their collars, leashes, food, vaccinations, spays/neuters, and any other medical care that comes with the dog. Some dogs have extreme transportation costs before getting into our care, and our adoption fee helps us stay in business by covering a portion of those costs.

Adopting a Dog is Simple

If you see a dog on our page that you feel is an appropriate match for you, you can text, call, email us or fill out an application on our website. Adopting a dog is actually quite simple. We will schedule a phone call to go over your application, and figure out whether you and the dog will be a good match.

After we’ve approved your application, we will proceed with a meet and greet, some training, and you can take your new family member home. Puca’s Pack will be there to support you through the transition period of bringing a dog into your home. If you don’t see your dream pup, don’t fret! You can always fill out an application even if there is no current dog right for you. We can leave your application open and contact you when the right dog comes along.

Fundraisers and Donations Only Sources of Funding

M: Puca’s Pack is a non-profit organization. Are you able to get any government grants or funding? Is there anything the community can do to help?

X: Currently, fundraisers and donations are our only sources of funding. I started this rescue four years ago, and we paid the majority of our costs out of pocket. We have looked into government grants but have struggled to get any funding as they cater to charities, not not-for-profit.

Puca’s Pack provides countless services including pet sitting, boarding, dog walking, and training, all the revenue from these services go directly to our rescue. None of our staff or volunteers are paid. We provide all services out of the goodness of our hearts to help this rescue stay afloat.

If you would like to find out more information please follow them on their Instagram, Facebook, TikTok or their website. And if you would like to adopt a dog, foster one, or make a donation you can reach out to them call/text Xicalli (pronounced Sh-kay-lee) at (778) 918-5991.

Tag: Small Business Feature

How to find your Decor Soulmate!